Return Policy

Returns & Exchanges Policy

Effective Date: 09/01/2025
Last Updated: 09/01/2025

Important Notice About Our Print-on-Demand Products

All Wisdom Wares products are custom-made to order using print-on-demand technology. This means each item is uniquely produced only after you place your order, ensuring freshness and reducing waste.

Due to the custom nature of our products, we have specific guidelines for returns and exchanges.

What We Cover - Quality Guarantee

✅ We Provide Free Replacement or Full Refund For:

Damaged or Defective Products:

  • Manufacturing defects or printing errors
  • Products damaged during shipping
  • Wrong item sent due to our error
  • Poor print quality that doesn't meet our standards

Reporting Requirements:

  • Contact us within 30 days of product delivery
  • Email: with your order number
  • Provide clear photos showing the issue or defect
  • No need to return the defective item to us

What We Don't Cover

❌ No Returns or Exchanges For:

  • Size Issues: Ordered the wrong size or doesn't fit as expected
  • Color Issues: Ordered the wrong color or a color preference change
  • Design Changes: Changed mind about quote or design choice
  • Buyer's Remorse: No longer wanting the item after ordering
  • Delayed Delivery: Items delayed by shipping carriers (beyond our control)
Why: Since each product is made-to-order specifically for you, we cannot resell returned items.

How to Report Quality Issues

Step 1: Contact Us Quickly

  • Email:
  • Time Limit: Within 30 days of delivery
  • Include: Order number, description of issue, clear photos

Step 2: Our Review Process

  • We'll review your photos and issue details
  • Response time: 24-48 hours
  • If issue is confirmed, we'll offer replacement or refund
  • No return shipping needed for defective items

Step 3: Resolution

  • Free replacement: New item shipped at no cost
  • Full refund: Processed to the original payment method
  • Processing time: 3-5 business days for refunds

Shipping & Delivery Issues

Lost or Undelivered Orders:

  • Domestic Orders: Report within 30 days if not delivered
  • International Orders: Report within 45 days if not delivered
  • We'll investigate with shipping carrier and provide a replacement or a refund

Incorrect Address:

  • If you provided the wrong shipping address, we cannot offer a free reprint
  • You may purchase a replacement at full price with the correct address

International Orders

  • Same 30-day reporting window applies
  • Same quality guarantee for defective/damaged items
  • No returns for size/color/preference changes (consistent globally)

Contact Information

For Quality Issues & Returns:

  • Response Time: 24-48 hours
  • Business Hours: Monday-Friday, 9 AM - 6 PM EST

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Our Philosophy on Customer Satisfaction

At Wisdom Wares, we believe in making ancient wisdom accessible through quality products. While our print-on-demand model means we can't accept returns for size or preference changes, we stand fully behind the quality of our printing and materials.

We want you to love your philosophical merchandise. If there's a quality issue, we'll make it right with a replacement or refund - no questions asked.

Frequently Asked Questions

Q: Can I exchange for a different size?
A: Unfortunately, no. Since items are custom-made, we cannot offer size exchanges. Please check our size charts carefully before ordering.
Q: What if I don't like how the design looks?
A: All our product photos show accurate representations of the final product. We cannot offer returns for design preference changes.
Q: How long does a replacement take?
A: Replacement items typically ship within 2-3 business days after we approve your quality issue claim.
Q: Do I pay return shipping for defective items?
A: No, you don't need to return defective items at all. Just send us photos and we'll send a replacement.

This policy aligns with our print-on-demand partner's capabilities and ensures we can provide the best customer service possible.

Questions about this policy? Contact us at - we're here to help!